Definitely one of my favourite pet stores to visit. I always love going in and never leave disappointed. The staff is friendly and knowledgeable and I've never left unhappy. They helped me when I was struggling to find a harness, and helped me understand why my dog was misbehaving on walks. With the advice I received, my dog now rarely barks when we are walking. A complete turn around! Not only do they have a large variety of healthy food, adorable toys, and delicious (at least my dog thinks so) treats, they are extremely affordable which is always a plus. Overall, a wonderful store that I would recommend to anyone.

Jade T

Exceptional customer service!! The staff are friendly and helpful, and went out of their way to help, when I couldn't find a particular collar to fit my large dog. The staff took the time to come up with ideas, and then had a collar custom made, which was perfect. Many thanks to Mike, Grace and the rest of the great staff!!

Susan East

Huge selection of pet food and toys, and at a much better price than a lot of other pet stores in town. Very helpful staff too.

Evan Thomas

I found the staff to b VERY helpful. They special ordered an item for me and even offered to carry it out to the car. I heard Lisa on the Radio (Pet Line CFAX) and she was knowledgable and friendly. I have recommend this store to all my friends. Way better that the big box stores! :-)


Amazing, friendly, bubbly and knowledgeable staff... Actually managed to talk us OUT of purchase that we had walked in with the intention to make, by educating us on other options we hadn't considered. Walked out with completely different purchases that worked out great! Thanks for helping us out with great advice! :)

Maya Higgins

I went in for the first time this past weekend (since moving to Victoria over a year ago). This is a great pet store and I would recommend anyone going here before anywhere else! They have excellent prices & a large selection of products. The staff are friendly, helpfully and very knowledgeable.

Jennifer Dempsey

Hello animal lovers everywhere! I would like you to know that Lisa Nitkin, owner of Pets West in Victoria BC, saved my cat's life by generously offering her web site to advertise him for adoption. I don't live in Victoria and have never met Lisa or been to her pet store but she reached out to me when I was desperate to find a new home for Koumba, my beautiful Bengal cat. He was difficult to re home and I would have had to put him down if a wonderful couple in Victoria had not seen him on Lisa's website and asked to adopt him. Thanks to Lisa, Koumba has a new forever home and two loving best friends. Happy ending for us all. I would like to recommend Pets West to anyone who wants superior service from a very community minded business for their pet. Thank you Lisa and Pets West from Christine and Koumba!

Christine Gornall